Frequently Asked Question’s
Kindly read our FAQs thoroughly to avoid any inconvenience.
Kindly read our FAQs thoroughly to avoid any inconvenience.
Yes, free shipping is almost applicable on every country except from Russia, Brazil, Israel, India and OFAC and Sanctioned Countries.
We ship all orders through Express deliveries including DHL, FedEx, UPS, etc.
It depends on the country but the shipment is fast as we use FedEx, DHL and UPS for our shipments. After shipment, it usually takes 3-6 business days but sometimes it may take 10-15 business days for the order to be delivered. It depends on what you have ordered.
If you’ve received a tracking number, you can monitor your order status by visiting our Track Order page. Simply enter your Order ID and Billing Email to view the latest updates. The tracking link will provide real-time information about your shipment.
If your estimated delivery date has passed and you haven’t received your order, please contact us at [email protected] for further assistance.
Check Tracking: Use your tracking number from the confirmation email to see your order status.
Contact Us: Reach out via our Contact Page or email [email protected] for updates.
Verify Address: Confirm your shipping address is correct to avoid delays.
Peak Season: Allow extra time during holidays or busy periods.
We accept PayPal or Credit Cards.
Contact Us Quickly:
Reach out to our customer service team as soon as possible through our contact page or email. Be sure to include your order number and the correct shipping address.
Act Fast Before Shipment:
Address changes can typically only be processed before the order is shipped. Once the item is dispatched, we may not be able to update the shipping address.
Alternative Arrangements:
If the order has already shipped, our team can help you explore other options, such as contacting the courier to redirect the package (if possible).
Confirm the New Address:
Double-check the new address for accuracy to avoid further delays or misdeliveries.
We’ll do our best to help get your order to the correct location!
All The Stussy Jacket products are made to order, so same-day delivery isn’t available. However, if you need a quicker delivery, please contact us before placing your order, and we’ll do our best to accommodate your request!
We wants every customer experience to be convenient and satisfactory, we have return policy for 15 days of delivery. It means Regular Orders can be returned for refund or exchange within 15 days of delivery. For more details please visit our Return and Exchange Policy.
If the size doesn’t fit, you can request an exchange by contacting our customer support team. We’ll help you get the right size quickly!
Yes, we accept item exchange.
Please contact us by email [email protected] and we will arrange for a replacement as soon as possible
Please contact us for more information.